Transaction Flow
How We Work TogetherWe guide every new partner carefully through each step, from the initial inquiry through to delivery. Please feel free to reach out at any time.
- 1
Initial Inquiry
Contact us by email or the contact form with your material requirements, quantity, intended use, and approximate budget. You are welcome to write in English or Japanese.
- 2
Online Meeting
We arrange a video call (Zoom, Google Meet, etc.) to discuss specific requirements, quality standards, and scheduling. Physical samples and grading certificates can be sent on request.
- 3
Quotation
We provide a detailed quotation specifying material type, grade, quantity, and delivery timeline. For one-of-a-kind materials such as Abalone pearl, pricing may vary depending on actual stock availability.
- 4
Contract
Once the quotation is agreed upon, we confirm the transaction terms in writing (purchase order / confirmation letter) and proceed to contract.
- 5
Payment
We will provide payment instructions. For international orders, we accept bank wire transfer (T/T) and PayPal. Please let us know your preference and we will accommodate.
- 6
Shipment
After payment confirmation, goods are securely packed and shipped. International shipments go via EMS or international courier (DHL, FedEx). Grading certificates and origin documents are enclosed with every shipment.
Frequently Asked Questions
- Q. What is the minimum order quantity?
- Minimum quantities vary by material. We welcome small trial orders — please contact us to discuss your needs.
- Q. Can we request samples?
- Yes, we can provide samples depending on availability. Please contact us for details.
- Q. Do you handle international export?
- Yes. We prepare all necessary documentation, including commercial invoices, packing lists, and origin certificates.
- Q. Is Abalone pearl available from stock?
- Abalone pearl is made-to-order. Once we receive your requirements, we place an order with our producer in New Zealand. Lead times will be advised at the time of inquiry.