Refund Policy

We will accept returns or exchanges only in the cases listed below. Please contact us via the inquiry form within 4 days of receiving your order.

• The product arrives damaged or soiled
• The product has a sealing defect or packaging issue
• The wrong product was delivered
• There is an issue with the identification certificate or accompanying documents

We are unable to accept returns or exchanges in the following cases:

• Returns at the customer's discretion ("change of mind" returns)
• Requests made more than 4 days after delivery
• Damage or soiling caused by the customer's handling
• Items or accessories are missing from the return

To initiate a return, please contact us via the inquiry form. We will provide instructions on the return method and shipping responsibility after contact.

• Errors by our company / defective items: Return shipping covered by us
• All other cases: Return shipping is the responsibility of the customer

After receiving and inspecting the returned item, we will issue a refund via bank transfer according to our schedule.